Contact the SwapUSDT.io Stablecoin Operations Desk
For an exchange order, transaction status or general service question, contact the Stablecoin Operations Desk at [email protected]. Requests can be submitted at any time and the target for a first response is within 18 hours.
Complex transaction reviews, blockchain recovery questions or compliance checks can require more time. Sending the right order identifiers in the first message helps the team locate the transaction without asking for sensitive wallet information.
Order and General Support
Use [email protected] for:
- an order that is waiting for deposit detection or payout;
- questions about the source or destination network shown by an order;
- a transaction sent with different details than expected;
- clarification about a current SwapUSDT.io exchange flow;
- general service questions that do not belong to privacy, compliance or security.
For an order-related request, include the order ID and transaction hash when available.
Specialist Contact Channels
| Topic | Use for | |
|---|---|---|
| Customer / order support | [email protected] | Orders, transaction status, route questions and general support |
| Privacy | [email protected] | Questions or requests about personal and technical data |
| Compliance | [email protected] | AML review, transaction-screening and compliance questions |
| Security | [email protected] | Suspicious messages, phishing reports or security concerns |
Sending a request to the relevant channel helps separate order support from privacy, compliance and security work.
What to Include in an Order Request
A useful support message normally contains:
- the email address you want the reply sent to;
- the order ID, if the exchange created one;
- the blockchain transaction hash, if funds were already sent;
- the source asset and network;
- the destination asset and network;
- a short description of what you expected and what happened instead.
Do not send repeated deposits while an existing transaction is under review unless support specifically asks you to do so.
What Support Will Never Ask For
SwapUSDT.io does not need your wallet seed phrase or private key to review an order. Do not share recovery phrases, private keys, exchange passwords or authentication codes by email.
Support can work from public blockchain data, transaction hashes, order identifiers and the transaction details already associated with the exchange.
Verify Official Messages
Official project email addresses use the @swapusdt.io domain. If a message claiming to represent SwapUSDT.io asks for wallet secrets or comes from another domain, do not follow its instructions.
Suspicious messages can be forwarded or described to [email protected] for review.
Response Model
Requests are accepted 24/7 through email and handled through an asynchronous support queue. The first-response target is within 18 hours, not an instant-response guarantee.
A request can take longer when it requires blockchain tracing, additional transaction information, coordination with infrastructure providers or compliance review.
Related Support Information
For the normal order lifecycle, see How It Works. Data handling is described in the Privacy Policy, and transaction-screening boundaries are explained in the AML Policy.
